Wholesale Terms and Conditions

Wholesale Customer Terms & Conditions

To be considered to become a Wholesale Customer, you must complete the Wholesale
Application Form on https://www.steptronicfootwear.co.uk.

Your application will be reviewed, and you will be informed if the application has been successful. We will endeavour to review applications as quickly as possible and would aim to communicate a decision on an application within 10 working days of it being received by us. We reserve the right to reject any application for any undisclosed reason.

The full range of Steptronic footwear will not be available to purchase by a Wholesale Customer. It is at our sole discretion which products and what volumes will be made available to purchase, subject to stock availability. Thresholds and restrictions may be
placed on Minimum and Maximum unit quantities that can be ordered, and which may
change with immediate effect, from time to time. Whilst we will endeavour to have any style available to buy for the duration of a season, we cannot guarantee stock availability due to factors such as higher levels of demand than forecast. If you are unable to rebuy a style in the same season from us, we will attempt to offer an alternative and will supply an estimated restock date of the original style, if planned and available.

We reserve the right to suspend or withdraw the status of a Wholesale Customer at any time, for any undisclosed reason. Actions that may have caused the status to be withdrawn include, but are not limited to, actions such as unauthorised selling of product to 3 rd parties, trading at a continuous discount etc.

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to businesses through this website,
https://www.steptronicfootwear.co.uk ("Our Site"), who intend to resale those Goods. Please read the following Terms carefully and ensure that you understand them before
ordering any Goods from Our Site. If you do not agree to comply with and be bound by these Terms of Sale, you should not order Goods through Our Site. By placing an order with us, You are confirming that you have read and accepted to comply with these Terms.

These Terms of Sale, as well as any and all Contracts and communications are in the
English language only.

1. Definitions and Interpretation

“Contract”

means a contract for the purchase and sale of Goods, as explained in Clause 6;

“Goods”

means the goods and products sold by Us through Our Site;

“Customer” / “You” / “Your”

refers to the business entering the Wholesale Contract for the purpose of purchasing Goods from us, for resale.

“Order”

means your order for Goods;

“Order Shipment”

means an email you would receive that confirms our acceptance and shipment of your Order;

“Order Number”

means the reference number for your Order; and

“Company”/ “We” / “Us” / “Our”

means Comfort Shoes Limited, a company registered in England under Company Number 14052576, whose registered address is Suite 7a, No 1 The Courtyard, Earl Road, Cheadle Hulme, Cheadle, SK8 6GN.

 

2. Information About Us

Our Site, https://www.steptronicfootwear.co.uk, is owned and operated by Comfort Shoes Limited. Our VAT number is 415461415. 

3. Access to and Use of Our Site

    • Access to Our Site is free of charge.
    • It is your responsibility to make any and all arrangements necessary in order to access Our Site.
    • Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site, any product (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
    • We reserve the right to suspend or withdraw the status of a Wholesale Customer at any time, for any undisclosed reason.
    • Use of Our Site is subject to our Wholesale Terms & Conditions, Cookie Policy and Privacy Policy which can be viewed on Our Site.  Please ensure that you have read them carefully and that you understand them.

4. International Customers

At Our discretion, We may accept orders from and deliver to Customers throughout the World.  If We accept an order from You for delivery outside the UK, You will be responsible for payment of all import duties, taxes, and delivery charges associated with Your Order. 

Please note We have no control over those charges and cannot predict their amount.  We would advise You contact Your local customs office for further information before placing Your Order. 

You are responsible for obtaining any required import licenses and any other consents involved with the import and trading of goods, and You must comply with all applicable laws and regulations of the country for which the Goods are destined, at Your own cost.  We will not be liable for any breach by You of any such laws.

5. Goods, Pricing and Availability

We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. However, please note the following:

    • Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
    • Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.
    • Please note this does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 9 if you receive incorrect Goods (i.e. Goods that are not as described).
    • You will be required to select the required products and sizes of Goods that you are purchasing.
    • We cannot guarantee that Goods will always be available. Stock indications are provided on Our Site, however, such indications may not be accurate if we have received a high volume of orders for a particular product that day.
    • Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address any issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods. However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.
    • We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. All pricing information is reviewed and updated regularly. Changes in price will not affect any order that you have already placed.
    • All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you by email to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 5 working days, We will treat your Order as cancelled and notify you of this by email.
    • In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
    • For VAT paying destinations, all prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment. 
    • For non-VAT paying destinations, You will pay the price displayed on Our Site for the Goods.  For clarity, that does not mean you have paid VAT or any other tax.
    • Delivery charges are not included in the price of Goods displayed on Our Site. Options and related charges for delivery will be presented to you as part of the order process in your shopping cart and in the checkout process prior to paying. 
    • Charges related to customs, duties and / or taxes for Non-UK destination orders are not displayed on Our Site.  We would advise You contact Your local customs office for further information before placing Your Order.

6. Orders – How Contracts Are Formed

    • Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
    • If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will attempt to contact you to ask to correct it. If you do not give us the accurate or complete information within 72 hours of Our request We will not proceed with processing your Order and We will refund any associated payment that You have may to Us.  If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
    • No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you confirmation of an Order Shipment by email. Only once We have sent you an Order Shipment will there be a legally binding Contract between Us and you.
    • For avoidance of doubt, We reserve the right to decline any order or reduce the volume of Goods within the Order.
    • Order Confirmations shall contain the following information: 
    • - Your Order Number;
    • - Confirmation of the Goods ordered;
    • - Pricing for the Goods ordered including, where appropriate, total VAT (for VAT paying destinations only) and delivery charges.  It will not include detail of any customs, duties or associated charges involved if the products are being sent outside of the United Kingdom.
    • In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will notify you by email. If We have taken payment any such sums will be refunded to you as soon as possible and in any event shall be processed within 7 days.
    • Any refunds due under this Clause will be made using the same payment method that you used when ordering the Goods.

7. Payment

    • Payment for Goods must always be made in full at point of ordering, and you will be prompted to pay during the order process.
    • All related delivery charges (excluding any customs charges for any Non-UK destinations) must always be made in advance and you will be prompted to pay during the order process.
    • Charges related to customs, duties and / or taxes for Non-UK destination orders are not displayed on Our Site.  We would advise You contact Your local customs office for further information before placing Your Order.
    • Title to the Goods shall pass to the Customer once We have received payment in full.
    • We accept the following methods of payment on Our Site: Mastercard, Visa, AMEX, Maestro, DISCOVER, ShopPay, Apple Pay, Google Pay, Diners Club, iDEAL and UnionPay).

8. Delivery, Risk and Ownership

    • We will endeavour to fulfil but We cannot guarantee that any wholesale order will be received via Next Day Delivery.
    • We shall ensure that each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, relevant Customer Order number, the type and quantity of the Goods.
    • The quantity of any consignment of Goods as recorded by Us on the Order Shipment shall be conclusive evidence of the quantity delivered to and received by You, unless You give us written notice to the Company of the non-delivery within seven (7) days of the date when You receive the Goods.
    • You shall not be entitled to reject the Goods if We deliver up to and including 10% more or less than the quantity of Goods ordered, but a pro rata adjustment shall be made to the Order invoice on receipt of notice from You that the wrong quantity of Goods was delivered.
    • All Goods purchased through Our Site will normally be delivered within 10 working days after the date of Our Order Shipment, unless otherwise agreed during the Order process (subject to delays caused by events outside of Our control, for which see Clause 14). 
    • We shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses directly or indirectly by any delay in the delivery of the Goods, under any circumstance.
    • If no one is available at Your delivery address to receive the Goods, DPD will leave a delivery note explaining how to rearrange delivery;
    • If you do not rearrange delivery within the time stipulated by DPD, the Goods will be returned to us. If this happens You will be liable for costs associated with arranging another delivery, and the original shipping charges will not be refunded.  We reserve the right to reduce any refund amount by the equivalent to any delivery charges that may be incurred by Us due to the actions of you.
    • Where custom duties and taxes are applicable, the Goods will not be released until You have paid the due amounts directly to the local customs agents.  Should there be a failure by You to pay any related charges and the Goods are then returned to Us, You will be liable for costs associated with returning the delivery, and the original shipping charges will not be refunded.  We reserve the right to reduce any refund amount by the equivalent to any delivery charges that may be incurred by Us due to the actions of You.
    • Delivery shall be deemed complete and the responsibility for the Goods will pass to You once We have delivered the Goods to the address you have provided.
    • Ownership of the Goods passes to You once we have received payment in full of all sums due (including applicable delivery charges).
    • Any refunds due under this clause will be made using the same payment method that You used when ordering the Goods.
    • The risk in the Goods shall pass to You on completion of delivery.

9. Faulty, Damaged or Incorrect Goods

·       By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided.

·       The Customer shall inspect the Goods immediately on receipt and the Customer shall be deemed to have accepted the Goods as being in conformity with the Contract unless written notice of rejection on the basis of non-conformity with the Contract is received by Us, in writing at help@steptronicfootwear.com to inform Us of the fault, damage or error, within fourteen (14) days of date of receipt of the goods into your warehouse.

·       At our absolute discretion, We will give careful and constructive consideration to any request by the Customer for the return of any of the Goods to Us outside the stated fourteen (14) day period, but in no circumstances will We accept Goods returned to Us without prior written agreement.

·       We shall, at Our option, repair or replace any defective Goods or refund the price of such Goods at the pro rata Contract rate, provided that, if We request, that You shall, at Our expense, return the Goods, or the part of the Goods which is defective, to Us.

    • Refunds under this Clause 9 will be made using the same payment method that You used when ordering the Goods.

10. Cancellations

    • The Contract may not be cancelled by the Customer after expiry of the period of fourteen (14) working days beginning on the day after the day on which the Customer received the Goods.  A request to cancel shall only be effective if in writing and received by the Company within that fourteen (14) working days period.  
    • The Customer may not cancel the Contract thereafter unless the Company in its absolute discretion agrees in writing to accept such cancellation by the Customer.

11. Limitation of Liability

·       The following provisions set out the entire financial liability of Our Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of any breach of these Conditions, any use made or resale by the Customer of any of the Goods, or of any product incorporating any of the Goods and any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

    • We shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses directly or indirectly by any delay in the delivery of the Goods, under any circumstance.

·       All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by s12 Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

·       Subject to the above sentence:

·       A) the Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Contract shall be limited to the Contract price; and

·       B) the Company shall not be liable to the Customer for pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

·       Nothing in these Conditions excludes or limits the liability of the Company for death or personal injury cause by the Company’s negligence or fraudulent misrepresentation. 

12. Resale of Goods

    • We expect that no action You may take as part of Your normal business practice would or should negatively impact Our brand standard and reputation.
    • We advise that when pricing goods purchased from Us, that You follow our pricing structure as seen on Our site and You should not directly or aggressively compete against Us.
    • Goods may not be altered, re-packaged or re-branded under any circumstances.
    • Goods purchased for wholesale purposes may not be sold through online marketplaces such as Etsy, Amazon, Ebay or any other marketplace without Our prior express written consent.
    • Goods purchased for wholesale purposes may be sold through the channels and locations as listed and agreed on your wholesale application form.  Should You wish to sell goods at any additional location or on any additional websites, You must request Our permission in writing, and have Our acceptance in writing, prior to commencing selling via those additional locations and / or websites.

13. Intellectual Property Rights

    • The Customer acknowledges that all copyright, design rights, trademarks, trade names and any other intellectual property rights of a similar nature (whether or not registered) in the Goods are the Company’s property and nothing in these Conditions shall be construed as conferring any licence or granting any intellectual property rights in the Customer. The Customer shall not copy or use any designs or remove any copyright notices from the Goods without the consent in writing of the Company.

14. Events Outside of Our Control (Force Majeure)

    • We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic, pandemic or other natural disaster, or any other event that is beyond Our reasonable control.
    • If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
    • - We will inform you as soon as is reasonably possible;
    • - We will take all reasonable steps to minimise the delay;
    • - To the extent that we cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
    • - We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
    • - If the event outside of Our control continues for more than 28 days, We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 7 days of the date on which the Contract is cancelled;
    • - If an event outside of Our control occurs and continues for more than 14 days and you wish to cancel the Contract as a result, please contact Us directly via email at help@steptronicfootwear.com.  In each case, provide Us with your company name and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 7 days of the date on which the Contract is cancelled.

15. Communication and Contact Details

    • If You wish to contact Us with general questions or complaints or anything relating to the Goods or your Order, or a cancellation, You may contact Us by email at help@steptronicfootwear.com

16. Complaints and Feedback

    • We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if you have any cause for complaint.
    • We aim to deal with any complaints within 10 working days. If You wish to complain about any aspect of your dealings with Us, please contact Us at help@steptronicfootwear.com

17. How We Use Your Personal Information (Data Protection)

    • All personal information that We may use will be collected, processed, and held in accordance with the provisions as set out in the relevant General Data Protection Regulations (GDPR) and your rights under the GDPR.
    • For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy – Steptronic Footwear and Our Cookie policy – Steptronic Footwear.

18. Other Important Terms

    • We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, You will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
    • You may not transfer (assign) Your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.
    • The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
    • If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
    • No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

·       Each right or remedy of the Company under these Terms of Sale is without prejudice to any other right or remedy of the Company whether under the Contract or not.

    • We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale and they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund which will be paid within 7 days of Us receiving the Goods of your cancellation.

19. Law and Jurisdiction

    • These Terms and Conditions, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales
    • Any disputes concerning these Terms and Conditions, the relationship between You and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.