Terms and conditions
This page (together with any documents referred to on it) set out the basis on which you can visit our website, order and buy products (“Products”) listed on our website www.steptronicfootwear.co.uk (“our site”) through our online delivery service.
Please read these terms and conditions carefully before using our site. You should understand that by continuing to use our site, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
We reserve the right to amend these Terms from time to time. Every time you wish to use our website and order products from us, please check these terms to ensure you understand those which will apply at that time.
- INFORMATION ABOUT US
www.steptronicfootwear.co.uk is a site operated by Comfort Shoes Limited (“we”, “us” or “our”). We are registered in England and Wales under company number 14052576 and our registered office is Suite 7a, No 1 The Courtyard, Earl Road, Cheadle Hulme, Cheadle, England, SK8 6GN. We only supply the products via our website for private use. You agree not to use the product for any commercial, business or resale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- YOUR STATUS
By placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are a ‘consumer’ (being an individual purchasing the Products outside the course of his or her business or trade); and
(c) you are at least 16 years old.
- USE OF OUR SITE
3.1 You may use our site only for lawful purposes. You may not use our site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
3.2 You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
- Not to access without authority, interfere with, damage or disrupt any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment or network or software owned or used by any third party.
3.3 We will determine, at our discretion, whether there has been a breach of your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
- Failure to comply constitutes a material breach of the terms upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use our site.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
- We exclude liability for actions taken in response to breaches.
- The responses described are not limited, and we may take any other action we reasonably deem appropriate.
4. HOW WE USE YOUR PERSONAL INFORMATION
- HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
5.1 Our website pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
5.2 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). Products are subject to availability and sometimes may be sold out before your order has been processed or we may be unable to fulfil your order due to a different reason. If we are unable to fulfil your order for any reason but you have already paid for the product, we will refund you the relevant amount for that specific product only and if applicable, fulfil the remainder of your order. The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.
5.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products that may have been part of your order until the dispatch of such other Products has been confirmed in a separate Dispatch Confirmation.
- YOUR RIGHT TO CANCEL
6.1 If you are a consumer and purchase from our website, you have a right under the Consumer Contracts Regulations to cancel the Contract at any time within fourteen working days after you received the Products, starting on the day you received the products.
6.2 If you cancel your Contract as permitted, and provided you follow all steps outlined in clause 6.3 then you will receive a full refund of the price paid for the Products, along with any delivery cost you have paid to receive the Products, however please note you will be responsible for the delivery costs to return the products to us.
6.3 To cancel a Contract, you must inform us in writing – please see clause 6.4 below for details of how to contact us. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You must take reasonable care of the Products while they are in your possession and note we are permitted by law to reduce your refund to reflect any reduction in the value of the products caused by your handling.
6.4 In order to exercise your rights under clauses 6.1 to 6.3 above:
(a) contact us in writing at firstname.lastname@example.org
(b) please return the products to us within 14 days of receipt to Comfort Shoes Limited, Curver Way, Willowbrook Industrial Estate, Corby, NN17 5XN.
6.5 If you have returned Products to us under this clause 6 because they are faulty, we will refund the price of the Products, together with any applicable delivery charges, and any reasonable costs you incur in returning the Products to us. For any product you believe is faulty, please contact us at email@example.com so we can assist before you return any Products to us. See Clause 11 for further details on faulty product.
6.6 We will refund you on the payment method used by you to pay. If the card you used to pay with expires before the refund is made, please contact us to provide your new card details.
6.7 Nothing in this clause 6 or anything else in these terms and conditions affects your rights as a consumer where you have the benefit of certain warranties implied into the Contract. For example, you have legal rights in relation that Products must be of satisfactory quality, fit for purpose and as described. Please see clause 11 below in relation to Products that you consider are defective.
7.1 We will endeavour to fulfil your order in accordance with the following:
- Standard UK Mainland delivery should be received within 1 - 3 working days;
- Standard UK Mainland delivery of sale items should be received within 4-5 working days;
- Standard UK Non-Mainland delivery should be received within 3 - 5 working days;
- Standard UK Non-Mainland delivery of sale items should be received within 7 working days;
- Standard delivery to any other destination should be received within 7-10 working days.
- Standard delivery of sale items to any other destination should be received within 10-15 working days;
7.2 For the avoidance of doubt:
7.2.1 All delivery dates and times are estimates only, and we will not be liable in respect of any delay in meeting such delivery times;
7.2.2 Delivery prices and times depend on your location and are as set out on the relevant page of our site;
7.3 You are responsible for ensuring the accuracy of any information regarding delivery address and instructions provided to us and / or the courier, and we shall not be liable to you in relation to any loss of or damage to the Products resulting from the following of your instructions.
7.4 You will receive order dispatch confirmation from us and may receive a further email from the courier regarding estimated delivery date, tracking number and any available options.
- IMPORT DUTY
8.1 If we accept an order from you for Products from our site for delivery outside the UK, they may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
8.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
- PRICE AND PAYMENT
9.1 The price of any Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices are correct.
9.2 Prices for our Products may change from time to time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
9.3 The price of a Product includes (where applicable) VAT but excludes delivery costs, which will be added to the total amount due as set out on the relevant page of our site.
9.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
9.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as mispricing.
9.6 You can pay for goods purchased from our website by using selected debit or credit card (including the following - Mastercard, Visa, AMEX, Maestro, DISCOVER, ShopPay, Apple Pay, Google Pay, Diners Club, iDEAL and UnionPay), by using our standard checkout or any other method as available through our site, or we agree to, from time to time.
9.7 By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.
- RISK AND TITLE
10.1 The Products will be at your risk from the time of delivery.
10.2 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
- OUR RETURNS AND FAULTY PRODUCT POLICY
11.1 We accept returns on all orders within 14 days of delivery, if items are unworn and in original condition with tags and packaging attached, and that the returns form is completed and included.
11.2 If you have cancelled the Contract between us in accordance with clause 6, we will process the refund due to you as soon as possible and, in any case, within 14 days from us receiving the returned product. In this case, we will refund the price of the Product in full including any charge you have paid for us sending the product to you, however, you will be responsible for the cost of returning the item to us; or
11.3 If returning a product within the permitted 14 days from delivery window because the Product is defective, we will examine the returned Product and if found to be faulty we will refund the price of the Product in full including any charge you paid for us sending the product to you and we will refund the cost incurred by you in returning the faulty product to us. We will process the refund due to you as soon as possible and, in any case, within 14 days from us receiving the returned faulty product.
11.4 If it is outside the permitted 14 day returns window, but within 6 months of purchase date, and you have a product you believe is faulty, email firstname.lastname@example.org with full detail of what you believe the fault is, including photographs before you attempt to return the Product to us. Our Customer Care team will be able to advise on next steps. Please be advised that you will be liable for all costs to return any product to us that you believe is faulty, and only if our team have inspected and confirmed an item to be faulty we will then refund the price of the Product, together with any applicable delivery charges, and any reasonable costs you incur in returning the faulty product to us. Should the item inspected found not to be faulty, you will not receive a refund for the product or for any associated delivery costs, and you will be liable for the cost should you want the product sent back to you. If this is 6 months or later from the purchase date, pleas email our customer care team via email@example.com who will advise you on what you need to do. If it is later than 6 months of your purchase, you will be asked to prove an item was faulty when you bought it within the 6 month window.
11.5 We will refund any money received from you using the same method originally used by you to pay for your purchase. If the card you used to pay with expires before the refund is made, please contact us to provide your new card details.
11.6 Our returns address for Products is Comfort Shoes Limited, Curver Way, Willowbrook Industrial Estate, Corby, NN17 5XN.
11.7 We do not offer an exchange process.
- OUR LIABILITY
12.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
12.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses that are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
12.3 We do not exclude or limit our liability for:
(a) for death or personal injury caused by our negligence.
(b) for fraud or fraudulent misrepresentation
(c) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
12.4 We are supplying you the Products for private use only, you agree not to use the product for any commercial, business or resale purpose and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
13 EVENTS OUTWITH OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our control.
13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs, industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of, war (declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, extreme weather conditions, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
13.3 If such an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
- we will contact you as soon as reasonably possible to notify you; and
- our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event. Where this affects our delivery of Product to you, we will arrange a new delivery date with you after the event is over.
13.4 You may cancel a Contract affected by An Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
- TRANSFER OF RIGHTS AND OBLIGATIONS
15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- ENTIRE AGREEMENT
18.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
18.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
18.3 We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
- WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given by emailing firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or via posting on our website. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, that a notice was posted on our website, or in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
- OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
21.1 We reserve the right to amend these terms and conditions from time to time.
21.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
- LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.