Terms & Conditions

 General Terms

Introduction. This is the official ‘Steptronic Ltd’ brand website at www.steptronicfootwear.com.  We (Steptronic) would like to draw your attention to our terms and conditions for accessing and using our website and online ordering service as outlined below.

About: Steptronic Footwear Ltd is a UK registered company; Company Reg No. 05190925 with registered offices at: 

The Mackness Building,

Beech Road, Rushden,

Northants, NN10 6DE.

Your data: In respect of your privacy, we will not, on any occasion release your name and personal information to third parties, other than for order processing and the fulfilment of your order(s).  You can refer to our Privacy Policy and Cookie Information for further information.

Terms of Purchase: you may purchase from this website as a consumer and may not purchase for onward sale.  If you would like to speak to us about purchasing as a trade partner then please contact us at sales@steptronicfootwear.com  

Law: Use of this Website and any contract for the sale of goods entered into by you with us is subject to the laws of England and Wales. If you live in England or Wales, you agree to submit to the exclusive jurisdiction of the English Courts.Nothing in this contract shall limit your rights as a consumer.

Buying Goods

At the point of Checkout you may purchase goods as a ‘Guest’ or via creating a “User Account”. When checking out as a guest you are responsible for the security and safekeeping of any information entered.

By clicking on the “Place Order” button you are accepting that you agree to our terms and conditions of sale. For your convenience and records we will issue an email as confirmation of your order to your designated email address, we cannot guarantee that this confirmation will be received by you.  If you have any queries in relation to your order confirmation or lack of receipt of your order confirmation, please email us at websales@steptronicfootwear.co.uk quoting your order number.

We will commit to processing your order within the time-scales given and selected -  however, we reserve the right not to process your order in an instance that the goods are not available for sale, in this instance we will notify you as soon as reasonably possible, by email. 

In addition to the above terms and conditions that you agree to enter into at the point of placing your order, we may apply additional terms in relation to promotions and offers – any additional terms and conditions will be available at www.steptronicfootwear.com/PromotionalTerms

We reserve the right to alter or amend our Terms and Conditions at any time and without notice.  

Description and Availability Of Goods

We will make every effort to ensure that the goods you receive correspond with the description and images (if any) displayed on this Website, as far as reasonably possible. In the instance where the specification of the goods does not match those received you will be entitled to a full refund. 

All products listed on the website should be in-stock and available for delivery within the specified time-frames.  However, in the unlikely instance that a product showing as in stock but is not latterly available, we will endeavour to inform you as soon as possible so that you can obtain a full refund.

All goods are sold in £ Sterling, include Free UK Mainland Delivery and include VAT.  We guarantee that on the date you receive goods purchased from this website those goods will:-

Correspond with the description of the Goods on the Website; and:

  • be of a "satisfactory quality" taking into consideration the description, price, appearance, finish and life expectancy of the goods;
  • fit for their purpose as fashion footwear; and
  • be free from defects, unless such defects have been brought to your attention on the Website.

If you think that your goods do not correspond with any of the rights above please return them in accordance with our Returns and Refunds policy and you will have the right to either:

claim a full refund for the goods; or

request that the goods are repaired or replaced (provided that is a practical option).

In addition, we will be responsible for refunding your standard postage costs for delivery to you and returned by you if the goods are deemed as faulty upon receipt.


We accept the following payments for goods purchased at www.steptronicfootwear.com 


Sage Pay

Damage to your computer

We make every effort to ensure that our Website is free from viruses, other harmful components and defects. However, we cannot guarantee that your use of this Website or any website accessible through this Website won't cause damage to your computer. You are responsible for ensuring that you use the correct equipment to use the Website and avoid anything which may damage your computer. We shall not be responsible in any way for any loss or damage or any kind which may be caused to computer equipment as a result of using this Website.

Links to other websites

We may include links from our Website to other Internet sites. We have no control over the contents of such sites and we do not vet their content. We do not accept any liability in respect of your use of these websites.


It is our promise to deliver high-quality footwear as advertised, and we do hope that we do not give you any cause to complain. Please note, your contract of sale is with the retailer from which you purchased your footwear, please direct your enquiry accordingly. This does not affect your statutory rights.

Items purchased from www.steptronicfootwear.com:

You can contact us via email at websales@steptronicfootwear.com or in writing to: 

Steptronic Footwear Limited

C/O Website Sales Dept.

The Mackness Building

Beech Road


NN10 6DE

We will endeavour to answer your complaint within 72 hours of receipt (email) or 14-days (written).

Footwear purchased from a Steptronic Stockist/Retailer 

Steptronic Footwear are not obliged to accept returns on behalf of stockists.  If you are not completely satisfied with your footwear or you think there is a fault, please take them back to, or return to the store that you purchased them from with your proof of purchase/receipt. Your receipt is a contract with the retailer and it is their responsibility to examine the footwear for fault. They may then wish to return the footwear to us for further inspection. Refund, exchange or credit note issue is at the discretion of the retailer and subject to their terms and conditions of sale which may be found either on their receipt or on their website. 

Promotional Codes

From time to time we like to reward our customers by offering promotions and discounts that can be redeemed via our webstore.  If you have a promotional code you will need to enter it at the checkout, upon entry your shopping basket will be updated to reflect the appropriate promotion.  If you have any issues with your redeeming your code please contact our online customer services team at websales@steptronicfootwear.com

  1. All promotions are available for a specified period.
  2. There is no cash alternative
  3. Promoter: Steptronic Footwear Limited, The Mackness Building, Beech Road, Rushden, NN10 6DE.