Amid the developing coronavirus situation, we wanted to take the time to assure you that it is business as usual at our online store. We are still operating as usual and do not anticipate any disruption with our service at this current time.
All UK deliveries will still be made using the DHL express on demand service which ensures that orders placed before 15.00 hours on any working day will arrive the next working day. Orders placed on a Saturday and Sunday will be collected the following Monday and delivered on Tuesday. DHL will update you via text message regarding any orders you place as soon as they are collected and you will be able to rearrange delivery if necessary.
Orders placed for delivery to locations outside the U.K. will also be sent with DHL again using the on demand delivery service.
For information on this service please go to the DHL website.
If you have any questions regarding orders please contact us either by email at: firstname.lastname@example.org or phone: +44 (1933) 412946.
We will notify you should the collection/delivery service change over the coming days. If there are any delivery issues with individual orders you will be contacted directly using the contact number that you provide.
In the meantime we hope that you manage to stay safe in this stressful time.
The Steptronic team
The following outlines our delivery policy for orders placed on our website www.steptronicfootwear.co.uk.
All footwear deliveries are made by DHL – for terms and conditions please check their website www.dhl.co.uk. DHL offers an on-demand delivery service where the customer selects the delivery option that suits them best.
Belts purchased without footwear will be sent by Royal Mail within the UK.
Orders placed by 3 p.m. UK time will be dispatched the same day if on a working day. Orders placed after UK midday will be despatched the next working day.
All orders placed require a mobile phone number and a signature will be required upon delivery.
Saturday and Sunday are not classed as working days and footwear orders placed after 3 o’clock on a Friday, for UK delivery, will not be delivered until the following Monday. Please note deliveries over Bank Holidays may be delayed.
If the country you require is not listed here and you wish to place an order please contact us at email@example.com
All orders for delivery in Russia must be addressed to a company and department. Orders addressed to individuals will not be allowed through customs.
DUTIES & TAXES
Depending on delivery location outside of the UK, your order may be subject to additional duties and/or taxes at customs clearance to take receipt of your goods. Due to customs policy variations, we advise that you contact your local customs office to clarify any obligations you may have before placing your order with us. Steptronic Footwear is not responsible for any duty charges. Likewise, deliveries may be affected by customs clearance lead times.
If you have any queries relating to your order please email firstname.lastname@example.org
On the rare occasion situations beyond our control impede delivery, we would request that you contact our Web Customer Service Team on +44 (0)1933 412 946 or email email@example.com – if you can have your order number ready that’d be great. Our team are on-hand to help Monday – Thursday 9am – 5pm, Friday 9am - 4pm and we aim to respond to all enquiries as soon as possible.
Please be aware our refunds and returns procedure applies only to products purchased at www.steptronicfootwear.co.uk. We cannot accept returns or issue refunds for Steptronic products that have been purchased via one of our stockists or other online retailers. Contract of sale is held with the merchant you originally purchased the item from.
RETURNING YOUR FOOTWEAR
If you are not entirely satisfied with your purchase from our online store www.steptronicfootwear.co.uk then you may return it to us for a full refund or exchange. Customers in the European Union are entitled, by law, to withdraw from the purchase of an order within 7 days of the day after the delivery date of your order, so for either of the above, you can return your order to us. Customers in USA please contact us at firstname.lastname@example.org where we will arrange the return via DHL for a total cost of £20 which will be deducted from the refund. We kindly ask that any footwear or accessories being returned are unworn and returned in the same condition that they were received with the original paperwork.
Please note return postage cost and chosen postage route is the responsibility of the buyer - this does not affect your statutory rights.
Complete the returns form sent with your order and include it with the item(s) to be returned. Attach the preprinted address label to your parcel.
Remember to keep your proof of postage – the item(s) remain your responsibility until they reach our warehouse for processing.
PROCESSING YOUR REFUND
To be eligible for a refund, your item must be unworn, in the original packaging and free from defects.
All returns are inspected and if approved your original payment will be refunded. A refund receipt will be emailed to you.
If you wish to exchange your purchase please let us know your requirements. The terms and conditions outlined above do not affect your statutory rights.