DELIVERY & RETURNS

All UK mainland orders are sent by express delivery and postage is free of charge.  No minimum spend. 

Overseas orders to the value of £200 and more are shipped free of charge by express delivery.  

Overseas orders below the value of £200 will be charged at our usual rates.  Click here for full shipping list

*IMPORTANT* If you are ordering from outside the UK the price of the goods on your order will exclude VAT.  Steptronic Footwear is not responsible for any additional duty or tax upon the goods arrival.

 

Please be aware our refunds and returns procedure applies only to products purchased at www.steptronicfootwear.co.uk. We cannot accept returns or issue refunds for Steptronic products that have been purchased via one of our stockists or other online retailers.  Contract of sale is held with the merchant you originally purchased the item from.

RETURNING YOUR FOOTWEAR

If you are not entirely satisfied with your purchase from our online store www.steptronicfootwear.co.uk  then you may return it to us for a full refund or exchange.   Customers in the European Union are entitled, by law, to withdraw from the purchase of an order within 7 days of the day after the delivery date of your order, so for either of the above, you can return your order to us.  Customers in USA please contact us at info@steptronicfootwear.com where we will arrange the return via DHL for a total cost of £20 which will be deducted from the refund.  We kindly ask that any footwear or accessories being returned are unworn and returned in the same condition that they were received with the original paperwork. Should you not have the delivery paperwork with return address please post to:

The Mackness Building, Beech Road, Rushden, Northants, NN10 6DE

Please note return postage cost and chosen postage route is the responsibility of the buyer - this does not affect your statutory rights.

Complete the returns form sent with your order and include it with the item(s) to be returned. Attach the preprinted address label to your parcel.

Remember to keep your proof of postage – the item(s) remain your responsibility until they reach our warehouse for processing.

PROCESSING YOUR REFUND

To be eligible for a refund, your item must be unworn, in the original packaging and free from defects.

All returns are inspected and if approved your original payment will be refunded. A refund receipt will be emailed to you.

EXCHANGES

If you wish to exchange your purchase please let us know your requirements. The terms and conditions outlined above do not affect your statutory rights.

 

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