Should you wish to contact us, then please direct all enquiries to help@steptronicfootwear.com

Our registered office address is:

Comfort Shoes Limited
Suite 7a
No 1 The Courtyard, Earl Road
Cheadle Hulme, Cheadle, UK, SK8 6GN

Please note that we cannot accept any returns at this address.
Our returns process is as follows;

We accept returns on all orders within 14 days of delivery, if items are unworn and in original condition with tags and packaging attached, and that the returns form is completed and included.

If returning a product within the permitted 14 days from delivery window because the Product is defective, we will examine the returned Product and if found to be faulty we will refund the price of the Product in full including any charge you paid for us sending the product to you and we will refund the cost incurred by you in returning the faulty product to us.

If it is outside the permitted 14 day returns window and you have a product you believe is faulty, email help@steptronicfootwear.com with full detail of what you believe the fault is, and we will be able to advise on the next steps.